Posted On : June 03, 2024 09:47 am

291

Days Left : 20 days 12 hours 38 minutes

Basic Information

Jobs Title : Customer Service
Jobs category : Customer service
Jobs Level :
No. of Openings : 1
Preferred Gender : Male And Female Both
Age Limit : 20 Above,20-40
Education Degree : Other
Physical appearance : Having Good Personality
Job Hours : 10:00am to 6:00pm
Salary : Negotiable
Jobs Location : Kathmandu, Sundhara
Deadline : July 03, 2024 09:47 am

Job Discription

  • Manage large amounts of incoming phone calls

  • Generate sales leads

  • Identify and assess customers’ needs to achieve satisfaction

  • Build sustainable relationships and trust with customer accounts through open and interactive communication

  • Provide accurate, valid and complete information by using the right methods/tools

  • Meet personal/customer service team sales targets and call handling quotas

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  • Keep records of customer interactions, process customer accounts and file documents

  • Follow communication procedures, guidelines and policies

  • Take the extra mile to engage customers

Job Requirement

  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

About Us

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